Ashley Homestores touts their engineering, design, etc on their website and THIS is what we get? Not ok! So a handyman for 4 hours at $48 and hour, plus supplies from Lowe's and Hobby Lobby to put the new side rail on cost me about $300. Certainly not capable of supporting a mattress! He insisted that I purchase a metal frame to go inside the bed to support the mattress so I would be safe as for sure the other side would collapse as well! I am furious. Best of all guess how it was held together? STAPLES! LOL yes, that's what I said, STAPLES! My handyman commented that my bed was basically "a prop". Basically one step above cardboard! And a very thin wood across the top like the type of wood you see in a childs dime store airplane toy. I hired a handyman yesterday to help me repair the side rail as every night I go to bed wondering if my bed will totally collapse while I'm asleep. All actions received the same uncaring, dismissive response as apparently customers must purchase an expensive warranty to protect themselves from Ashley's horrible construction, cheap, flimsy materials, and rude and abrasive customer service people.
Really, often? And you refuse to assist a customer whose side rail totally collapsed under just light, normal use? Horrible! I have emailed, called, chatted, send registered letters to corporate in WI.
While trying to get help from Ashley on my less than two year old "still new to me bed" a Texas based Ashley Homestore customer service rep stated "We see this often with these fabric units".
#ACCEPTANCE NOW ASHLEY HOMESTORE UPDATE#
Writing an update to my original review of Ashley Homestore after one of the side rails on my Windville Upholstered bed failed / collapsed.
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